Employee Spotlight | Millie Rivera
One of Florida Child Neurology’s most dedicated employees is Millie Rivera. Millie joined our team four years ago. She came to us with over 30 years of healthcare experience primarily working in Ob/Gyn, with a strong focus on maternal care. In September of 2014, Millie received her MBA in Healthcare Administration. Her education and experience make her an invaluable member of our team.
Making the jump from Obstetrics to Pediatric Neurology was all about expanding her horizons, and taking on a fresh new field full of new challenges. Millie has met those challenges head on and excelled. Since joining Florida Child Neurology, she has taken on the role of our Front Desk Supervisor, where she is responsible for overseeing the check in/check out process, referrals, and medical records requests. She also works very closely with the clinicians on acquiring necessary insurance authorizations, and alleviating scheduling/referral issues. She works directly with both patients and Pediatricians to ensure that all the necessary information is sent along with the referral to facilitate a quick and easy scheduling process for our patients. Millie is typically the first employee in the office, usually arriving by 7:00am to open the office.
During that first hour she handles the patient check-in as well her typical job duties. She is trained in all areas of the front desk area, and can easily fill in when needed at any position. She also assists with bookkeeping and reconciliation for the front office. The most rewarding part of her job is when she is able to assist our patients with the often complicated and frustrating referral process. One area where she, like many in healthcare, would like to see improvement is in the patient resources area particularly for patients on Medicaid & HMO’s.
Outside of work, Millie enjoys spending time with family & friends, reading, and doing puzzles. She hopes some day to be able to experience a hot air balloon ride.